General Terms and Conditions

1. Purview

Our General Terms and Conditions (GTC) shall exclusively apply to all orders from www.grenzgaenger-shop.com to any consumer (§ 13 BGB). Consumer can be any natural person concluding a legal transaction that is not answering its commercial or independent works’ purpose.

2. Contractual Partner

The contract is achieved with SD Grenzgaenger International GmbH (Gablonzer Str. 4, D-76185 Karlsruhe, Germany, Phone: +49 (0) 721 / 45195105, E-Mail: info@grenzgaenger-shop.com). Our Support can be contacted for questions and complaints by e-mail to support@grenzgaenger-shop.com or by telephone from Monday till Friday between 09.00 – 16.00 CET.

3. Offer and contract conclusion

3.1 The representation of products in our online shop shall not constitute a legally binding offer, but rather an invitation to place an order.

3.2 By clicking the button “Send order” during the final step of the order procedure, you agree to a binding order of all goods in the shopping cart. The bill of sale comes about if we accept your order by a confirmation of order by e-mail immediately after the preservation of your order.

3.3 SD Grenzgaenger International GmbH reserves the right not to accept the customer’s offer, if an  article is unavailable or when invoices from previous deliveries remain unsettled without justification.

3.4 Delivery only in household amounts and while stocks last, the goods are subject to prior sale.

4. Right of Withdrawal

4.1 Consumers have the right to revoke within fourteen day. (see Right of Withdrawal)

4.2 Costs of sending back using the right of withdrawal In case you use the right of withdrawal the consumer has to bear the shipping costs.

5. Prices and Shipping costs

5.1 The listed prices in our shop include VAT.

5.2 For more detailed information see Shipping and Charges.

6. Shipment

6.1 Shipment by DHL or Deutsche Post Envelope

6.2 For information regarding delivery times see Shipping and Charges.

7. Payment

7.1 You can pay with credit Card (outside Germany), in advance via bank transfer, PayPal or COD (Cash on Delivery; only in Germany)

7.2 Right of compensation only exists in case we accept it or your claims are legally ascertained.

7.3 you can only exercise a right of retention, so far the claims result out of the same contract.

8. Retention of title

Until the entire payment the goods stay in our possession.

Further information

Order process

When you have found an interesting product, you can add it nonbindingly to the cart by clicking on [to cart] You can check the content of your cart whenever you wish by clicking on [Cart] or the cart symbol. The products can be removed by clicking [Remove]. You can buy the products by clicking [Checkout]. Before you can finally set your order you have to accept our General Terms and Conditions.

Content of contract

The content of contract is saved in our system. The GTC can be seen on our page everytime. In case you have created your own account you can check your personal data after you signed in. Your order confirmation and the GTC will be sent to you via email.